Practice Policies
What this practice is:
Outpatient psychiatric care for adolescents
and adults ages 14 and up.
What this practice is not:
Not a crisis or emergency service
Not designed for rushed, high-volume care
Not a substitute for inpatient or urgent care settings
DO NOT submit refills requests via your pharmacy.
Pharmacies often send refill requests that are inappropriate. I will not receive these.
Please contact me directly via portal message and allow up to 4 business days for refills to be submitted to your pharmacy,
with the exception of controlled substances which may take longer depending on MD availability.
Patients should contact me when they have several days worth of medications, to avoid running out.
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This practice does not refill medications after hours, weekends or holidays.
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Medications taken more than prescribed will be denied an early refill.
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If you would like to discuss a change in medication, please set up an appointment.
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Texas law requires patients to be under medical supervision when taking controlled medication. You may be required to see your Provider before your medication is refilled if you have missed your prior appointment(s). Patients on controlled medications are required to see their provider at least every 90 days.
*It is important to note that ADHD medications are highly regulated and not considered life-saving medications. Running out does not constitute a medical emergency. Early refills are not permitted under any circumstances. In the event that medication is stolen, patients must provide proof of a filed police report.
Refill Requests
EMERGENCY
In the event of an emergency or you need urgent care:
Go to the nearest Emergency Room,
Call 9-1-1 or 9-8-8
No-Show/Late Cancellation Policy
Please be aware that this practice charges a $100 fee for any missed appts
or cancellations within 48 hrs of the scheduled appointment.
*With exceptions only for emergencies
Communication
Preferred communication with your provider
will be in the Patient Portal.
Phone calls and emails will be very limited.
NO medication changes will occur between appts.
Frequently Asked Questions
What insurance plans do you accept?
Current: Aetna, Cigna, Curative & BCBS
Pending: United/Optum, Sendero
Out of Network: Happy to provide you with a Superbill to submit your claims.
How are our sessions conducted?
Most appointments will be via telehealth.
In office appointments may be necessary for some patients-- those will occur, as needed, on the 1st Monday of each month.
How long does a psychiatric evaluation take?
A typical psychiatric evaluation session lasts 90 minutes.
If we have worked together previously, we still have to do an intake, and yes, you have to fill out all the paperwork. ;)
Do you provide medication management?
Yes, I provide comprehensive medication management for mental health conditions, when appropriate.
It is very important that you provide a full list of current medications.
Previous psychiatric medication trial history is extremely helpful.